We deliver throughout Europe.

Shipping costs vary depending on the destination country:

• 8-10 CHF for Switzerland.
• 8.5 CHF for France
• 16 CHF for Europe.

You can find out the exact shipping costs by updating your delivery address during the ordering process.

Parcels sent to Switzerland do not require a signature. Delivery typically takes 3-5 business days. If your order is urgent, you can choose priority shipping, which will take 1 business day to arrive in Switzerland.

For international orders, delivery requires a signature upon arrival at the final destination. It can take between 5 and 12 business days to receive your package, depending on your country and customs procedures.

If you refuse part or all of your order upon delivery without authorization, you will be responsible for all shipping, duties, and taxes.

If you are not satisfied with your order, or if it is not the correct size or color, you can exchange or return the product(s) within 14 days of receiving the package. You cannot exchange your purchase for an item with a different product code.

Returned items must be received in their original condition – undamaged, unused, unstained and unwashed.

For exchanges in Switzerland:

The customer is responsible for the return shipping costs (we cover the costs associated with sending the new package).

For international trade:

Likewise, the shipping costs to return the product are the responsibility of the customer (we bear the costs associated with sending the new package).

For returns to Switzerland:

The customer is responsible for the return shipping costs.

For international returns:

Similarly, the customer is responsible for return shipping costs. If you are shipping a return from abroad, we recommend using a trackable shipping service.

Returns are processed as a refund to your original payment method. We do not refund original shipping costs.

Returned packages can take a few weeks to reach us, depending on your country of residence. Once your return arrives, it will be processed within 5 to 10 business days. We will notify you by email as soon as your refund has been processed or your exchange has been shipped to you.

1. Contact us by email

Send us an email to orders@avani.ch with your order number, a description of the problem (if there is one), whether you want to exchange or return the product(s), and the new size/color if you are exchanging. We will then provide you with all the necessary instructions for returning your order.

2. Post the package containing the item(s)

Please pack the item(s) properly in their original packaging if possible.